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Effective date: April 2026 · Holoholo.ai LLC, Honolulu, Hawaiʻi
Holoholo.ai LLC ("Holoholo," "we," "us," or "our") operates an AI-powered regenerative tourism concierge platform at holoholo.ai. We help visitors to Oʻahu, Hawaiʻi plan trips that prioritize regenerative and low-impact activities, and we handle booking coordination with local suppliers on your behalf.
By accessing our website or submitting a trip planning request, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service. You must be at least 18 years old to use Holoholo.ai.
Holoholo.ai provides personalized itinerary planning, supplier booking coordination, and beach reservation automation for visitors to Oʻahu. Specific features include:
Trip portal access tokens (magic-links) are valid for 14 days from the time we send them. After that window you can request a fresh link from the trip portal at any time.
We act as a concierge and booking coordinator, not as a travel agent or licensed tour operator. Actual activity and service delivery is the responsibility of the individual suppliers.
To initiate the trip planning process, we collect a non-refundable planning deposit via Stripe. This deposit covers the cost of AI-powered itinerary generation and booking coordination. The deposit amount is disclosed on the checkout page before payment.
A service fee (currently 15% of the supplier subtotal for eligible bookings) is applied to your final itinerary, net of the planning deposit credit. Service fee details are disclosed in your trip portal before you confirm the itinerary.
All payments are processed by Stripe. By providing payment information, you agree to Stripe’s Terms of Service.
The planning deposit is non-refundable once payment is captured. This fee compensates for itinerary generation and supplier coordination work performed on your behalf.
If you wish to cancel individual activity bookings after confirmation, cancellation terms are governed by each supplier’s own policy. Holoholo.ai will make reasonable efforts to communicate supplier cancellation windows in your trip portal.
Beach reservation requests submitted through the auto-booking system are subject to the cancellation policy of the individual beach service provider. Holoholo.ai is not responsible for provider-level cancellation fees.
You agree to provide accurate, current, and complete information when creating a trip request, including your name, email address, travel dates, and activity preferences. Inaccurate information may result in unsuitable itinerary recommendations or failed bookings.
Holoholo.ai coordinates with third-party suppliers (tour operators, farm experiences, beach service providers, etc.) on your behalf. We do not employ these suppliers and are not responsible for their conduct, service quality, or safety practices. All activity participation is at your own risk. Please review each supplier’s own terms and waiver requirements before participation.
Eco impact scores displayed on the platform are estimates based on our internal methodology and are provided for informational purposes only. They do not constitute environmental certification. Scores may be updated as our methodology evolves.
All content on holoholo.ai — including text, itinerary templates, and the platform interface — is owned by Holoholo.ai LLC or its licensors. You may not reproduce, distribute, or create derivative works without our written permission.
The service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the service will be uninterrupted, error-free, or that itineraries will be accepted by all suppliers.
To the fullest extent permitted by law, Holoholo.ai LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including but not limited to failed bookings, supplier cancellations, or travel disruptions.
We may update these Terms from time to time. Material changes will be communicated via email to the address on your trip record. Continued use of the service after such notice constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Hawaiʻi, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Honolulu County, Hawaiʻi.
Questions about these Terms? Email keith@holoholo.ai or write to:
Holoholo.ai LLC